tag:blogger.com,1999:blog-8169555420293710197.post840788318633765592..comments2012-02-16T06:08:22.834-05:00Kevin M. Keatinghttp://www.blogger.com/profile/09726133592431977513noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8169555420293710197.post-82148607810702997802007-09-13T17:30:00.000-04:002007-09-13T17:30:00.000-04:00Wow. Your piece is remarkably similar to my thoughts (which I coincidentally wrote on my blog before reading what you had here). We're not alone! <BR/><BR/>This is definitely one area in business that needs improvement.Bob Caswellhttp://www.techconsumer.comnoreply@blogger.comtag:blogger.com,1999:blog-8169555420293710197.post-59173856671502127652007-09-13T10:28:00.000-04:002007-09-13T10:28:00.000-04:00Agreed. I've been in far too many situations where I'm ready to give money, and it's thwarted because of some glaring bug or site omission. Seriously. It's so easy to get my money. Just make it so that I feel in control, along with being painless, quick, allowing me to immediately get back to what I was doing. It's rare to see a site or service that has mastered this.Matthomhttp://www.blogger.com/profile/15657031688548587880noreply@blogger.com